Enterprise Tech
Kapture CX is an enterprise-grade AI-powered customer experience and support automation platform, designed to turn routine interactions into intelligent, hyper-personalized experiences across voice, chat, email, and social channels.
Built with Agentic AI and real-time observability, the platform empowers businesses to automate resolutions, guide agents with next-best actions, and surface data-driven insights to elevate service quality
When we met Shesh and Vikas, they had already navigated two pivots and managed to build a profitable, steadily growing SaaS business, a rarity at the time. What truly impressed us was their resilience, reflected in their ability to bootstrap, pivot decisively, and stay deeply committed to building a long-lasting, meaningful company.
Kapture CX is a customer support and experience SaaS platform that provides highly customizable CRM solutions for mid-sized to large enterprises across sectors such as e-commerce, consumer durables, and financial services. Founded by long-time collaborators Sheshgiri Kamath and Vikas Garg, the company is built on deep domain expertise and a commitment to customer-centric, vertical-specific product design. Its differentiated model, centered on industry-focused workflows, critical customizations, seamless integrations across communication channels, and fast implementation, has enabled it to establish strong product-market fit and attract a diverse base of enterprise clients.
The company operates in a large and rapidly expanding global market for customer support software, offering a product and go-to-market strategy capable of scaling across geographies. Despite competing with major global incumbents, Kapture CX has consistently won customers through its specialized approach, proving that the market supports multiple successful players. The founders’ long-standing partnership, resilience, and relentless focus on building a world-class product have positioned the company to accelerate domestic growth while expanding internationally. With strong market tailwinds and a differentiated solution, Kapture CX is well placed to become a leading force in the global customer experience software landscape.
